$1,766 owed to your hotel. Found overnight.

Why it matters

Money owed to a small hotel rarely disappears in one big hole. It leaks out in $40 folios, a virtual card nobody charged before it expired, and commission on a stay that never happened. Each one is too small to be worth chasing alone. Together they are real money, and nobody's job description says "look for them." The front desk is checking guests in. The GM is running the building. The owner sees it at month end, if at all. The Wizard's job is to look, every night, and keep looking until each one is closed.

How it works

1. It reads every folio in Cloudbeds, every night. Balance, status, channel and payments.
2. It sorts what it finds. Unpaid balances on checked-out stays. OTA virtual cards that were never charged. Commission charged on stays that cancelled.
3. It puts one list in front of your team. Every unpaid folio with its balance, age and channel.
4. It follows up. It emails or texts your GM, follows up, and escalates to you when something is late. Follow-ups start when you turn them on.
5. It keeps each finding open until it's fixed. Nothing drops off a report because a day passed.

A worked example

Sample property: The Wildflower Inn, Tuesday, October 6, 7:02 AM.

At a real hotel: Forest Springs Resort's first billing scan, run July 3, 2026 on its June checkouts, found $3,000+ in unpaid guest balances, most from guests who had already checked out.

What it doesn't do

• It doesn't move money. Your team takes every payment in Cloudbeds. The Wizard builds the list and tracks it to done.
• It doesn't email anyone until you say so. Follow-ups start when you turn them on.
• It doesn't call found money "collected." Found is found. Collected is when the balance clears in Cloudbeds.